Frequently asked questions about our terms
When you close your account, any balance in your wallet is refunded to the payment method you last used. Your account history stays in our system for seven years for regulatory reasons. You can request deletion of non-essential data after closure, but transaction records remain for compliance.
Your username is fixed at account creation for security and game integrity. Your email can be updated once every 30 days via Profile > Account Settings > Contact Details. Phone number changes require identity verification and take up to 24 hours to process.
Report a dispute within 14 days of the event via live chat or email. Include your transaction ID or game history screenshot. Our team investigates using our game server logs and responds with a resolution within five business days.
Account eligibility depends on local law. You must provide a valid phone number and email at sign-up, and pass identity verification before your first withdrawal. We verify your information matches public records to prevent fraud and money-laundering risks.
Click Forgot Password on the login page and follow the reset link sent to your registered email. If you no longer have access to that email, contact live chat with your account username and phone number so we can help you regain access securely.
We process and approve withdrawals within 24 hours. The time it takes DANA, OVO, GoPay or QRIS to deposit the funds into your bank account depends on your bank, usually under 10 minutes. We track each withdrawal and notify you of delays if they occur.
Yes. Visit Profile > Responsible Play to set Deposit references, session timeouts or account cooling-off periods. Changes take effect immediately. You can remove limits after 24 hours, or contact support if you need faster changes with identity verification.
